Privacy Policy

Last Updated: August 21, 2026

1. Introduction

This Privacy Policy explains how Travel Billy ("we," "us," or "the App") collects, uses, stores, and protects your personal information. By using Travel Billy, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information Provided by Your Travel Agent

2.2 Information You Provide

2.3 Push Notification Data

2.4 Automatically Collected Information

2.5 Camera & Photo Access

2.6 Personal Documents You Upload (Other Documents)

Both Travel Billy and Travel Billy Solo include an "Other Documents" feature that allows travellers to upload and store their own documents within the app.

2.7 Information We DO NOT Collect

3. How We Use Your Information

We use your information to:

3.1 Anonymised and Aggregated Information

We may create anonymised, aggregated information from the booking confirmations processed by the App, and use it to improve Travel Billy's services, including to understand how trips are typically put together and to develop travel planning tools.

Anonymised means the information can no longer reasonably be used to identify you. Before information is used this way we remove:

What remains is limited to non-identifying patterns, such as which places are commonly visited together, how long trips usually last, and the typical order of flights, accommodation and activities.

We do not use this information to identify you, to contact you, or for advertising, and we do not sell it.

Documents you upload yourself are excluded entirely. Anything you place in “My documents” is stored as a file and nothing more. It is never opened, never read, and never used for any purpose, including this one.

4. AI Processing Disclaimer

Important Notice About AI:

Travel Billy may use artificial intelligence and automated systems to:

AI Limitations:

5. Data Storage and Security

5.1 Where Your Data is Stored

5.2 Security Measures

5.3 Data Retention

6. Third-Party Data Services

Travel Billy uses the following third-party services to provide app features. These services may receive limited data (such as your location coordinates or flight numbers) in order to return results:

6.1 Concierge

6.2 Flight Alerts

6.3 Exchange Rates

Important: These third-party services operate independently. Travel Billy does not control, verify, or guarantee the accuracy of data returned by these services. Information such as flight status, location recommendations, and exchange rates may contain errors, be delayed, or be incomplete. Always verify critical information independently. Travel Billy accepts no responsibility for any loss or inconvenience arising from inaccuracies in third-party data.

6A. Company Newsfeed

Important Notice About Newsfeed Content:

6B. Safety Messaging & Location Reporting

Important Notice About Safety Features:

Travel Billy's safety messaging feature uses itinerary-derived location data to enable companies to communicate with travellers during emergencies or safety events:

7. Information Sharing

7.1 We DO NOT:

7.2 We MAY Share Information With:

Your Company or Organisation: Your company or organisation has access to the itinerary they upload for you. They may update or modify your travel information. In the context of duty of care and safety events, your company or organisation may view itinerary-derived location data and send safety communications to you.

Push Notification Services: Apple Push Notification Service (APNs) and/or Google Firebase Cloud Messaging (FCM) to deliver notifications to your device. Only the notification content and your device token are shared with these services.

Service Providers: Cloud hosting providers, analytics services, and technical support providers. All third parties are bound by confidentiality agreements.

Legal Requirements: We may disclose information if required by law, to comply with legal processes, or to protect rights, property, or safety.

8. Your Rights and Choices

You have the right to:

To exercise these rights, contact your travel agent or email us at support@travelbilly.com.au

9. Children's Privacy

Travel Billy is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.

10. Contact Information

For privacy-related questions, concerns, or requests:

For general travel inquiries, please contact your travel agent directly.